Shipping Policy

 

Processing Time

All orders are carefully inspected, quality-checked, and securely packaged before dispatch. Orders are typically processed within 1 business day of payment confirmation. Orders placed on Sundays or UAE public holidays are processed on the next business day. During peak periods (major sales events or new product launches), processing may take up to 2 business days — we will notify you if your order is affected.

Delivery Timeframes

Delivery times are estimates only, calculated from the date of dispatch, and may vary depending on location, courier availability, weather conditions, and customs clearance for cross-border shipments. Delivery timeframes are not guaranteed, and METANA is not liable for delays caused by shipping carriers, customs authorities, or events outside our reasonable control.

Shipping Fees

Shipping costs are calculated at checkout based on your delivery location, order value, and package weight. Any free-shipping promotions will be clearly indicated at checkout and are governed by the terms of the specific promotion.

Customs, Duties & Import Taxes (GCC & International Orders)

For all shipments outside the United Arab Emirates, the recipient is responsible for any customs duties, import taxes, VAT, clearance fees, or other charges levied by the destination country. These charges are determined by the destination country's customs authority, are not included in our product prices or shipping fees, and are collected by the carrier or customs authority at the time of import.

We recommend checking your country's import regulations for pre-owned electronic devices before placing an order, as some countries restrict or impose additional requirements on the import of used mobile phones and computers.

If a shipment is refused, abandoned, or returned to us because the recipient declined to pay customs charges or failed to complete customs clearance, we will refund the product price minus the original shipping cost, the return shipping cost, and any customs or handling fees charged to METANA.

Cash on Delivery (COD)

Cash on Delivery is available for orders within the UAE, subject to a COD handling fee displayed at checkout. COD orders may require phone confirmation before dispatch. COD is not available for other GCC or international orders.

Order Tracking

Once your order has been dispatched, you will receive a tracking number by email (and SMS/WhatsApp where available) to monitor your delivery in real time. If you have not received tracking information within 2 business days of your order confirmation, please contact us at info@metana.tech.

Delivery, Signature & Verification

Due to the value of our devices, all deliveries require a signature upon receipt, and the courier may request ID verification. Please ensure someone is available at the delivery address to receive and sign for the package.

Please inspect the outer packaging upon delivery. If the package shows visible damage or the security seal appears tampered with, note this with the courier at the time of delivery and contact us immediately at info@metana.tech with photos. This significantly speeds up any damage claim.

Failed or Undeliverable Deliveries

Our couriers will typically attempt delivery up to three times and will contact you to arrange a suitable time. If delivery cannot be completed due to an incorrect or incomplete address provided by the customer, repeated failed delivery attempts, or the recipient being unreachable, the order will be returned to us. In such cases we will refund the product price minus the original and return shipping costs. If you notice an error in your delivery address after placing an order, contact us immediately at info@metana.tech — we can correct it before dispatch.

Risk of Loss & Title

For deliveries within the UAE, title and risk of loss pass to you upon delivery of the products to your delivery address. For GCC and international deliveries, title and risk of loss pass to you once the products are handed to the carrier, unless otherwise required by applicable law. All shipments are handled by insured, reputable courier partners.

Address Changes & Order Cancellation

Address changes are possible only before dispatch. Once an order has shipped, we cannot redirect it. For cancellations, please refer to our Refund Policy.

Contact Us

For any shipping-related inquiries, reach out to us at info@metana.tech, call +971 555642437, or visit metana.tech.