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Returns & Refunds
If it isn't right, we'll make it right.
Every device leaves us METANA Certified and paired with its own MSD Digital Device Passport, giving you a complete picture of its condition. If anything is not as expected, we'll sort it — a return, a repair, or a replacement.
30-Day Returns
Free Exchanges
MSD Verified
Changed your mind, or the device just is not the right fit? We want you to love your device. Return or exchange any eligible purchase within 30 days of receiving it - no hassle, no awkward questions.
Choose What Works for You
Three ways to put it right
Pick the resolution that suits you best. Exchanges and store credit are always on us.
Free Return
Exchange
Prefer a different model, capacity, or colour? We will organise pickup of your original device and dispatch the replacement as soon as it reaches us. Any price difference is settled with you.
Free Return
Store Credit
Not ready to decide on a replacement? We will process your return into METANA store credit, valid for a full 12 months. As with an exchange, the return is on us.
Fees may apply
Refund
Once your device is back at our Dubai facility and checked, we will refund the original payment method. Change-of-mind refunds may be subject to a restocking fee. Faulty or misdescribed devices are refunded in full.
Before You Ship It Back
Remove your Apple account first
Important: We can't process a return while the device is still tied to an Apple ID. Please sign out and erase before shipping.
iPhone / iPad
- 1Open Settings, tap your name, then Sign Out
- 2Then: Settings > General > Transfer or Reset iPhone > Erase All Content and Settings
- 3Already shipped? Sign in at iCloud.com, go to Find Devices, Remove from Account
MacBook
- 1Go to Apple menu > System Settings > [Your Name] > Sign Out
- 2Erase the machine
- 3Pack the original box and any included accessories
Returns, Answered
The quick questions
Can I get a refund on my device?
Yes - our 30-day window covers it. As long as the device comes back in the same condition and grade it left in, we're glad to take it. Begin your return below.
Can I exchange instead of refund?
Absolutely. Exchanges are available throughout the 30-day return period - just open a request and we'll walk you through each step.
Industry Best
The METANA Warranty
What's covered
Manufacturing and software defects, plus malfunctions not linked to how the device was used - unresponsive touchscreens, failing batteries, or faulty buttons - for the coverage period noted with your order.
How to make a claim
Start a claim through our Returns process, pick the option that matches your issue, and we'll guide you from there.
What falls outside
Accidental or liquid damage, misuse, unauthorized repairs, third-party software issues, fresh physical damage after delivery, everyday wear, and anything outside our responsible control.
Get in Touch
We're here to help
[number]
Company
METANA Global Trading L.L.C, Dubai, UAE
These terms sit alongside and do not replace your statutory rights under UAE Consumer Protection Law No. 15 of 2020.