Return and Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your device must be in the same condition that you received it — undamaged, with no new scratches, dents, or signs of use — and returned with all original accessories and in its original METANA packaging. You'll also need the receipt or proof of purchase. Devices must be signed out of iCloud / Find My (Activation Lock removed) and factory reset before return; devices returned with Activation Lock enabled cannot be accepted or refunded.

To keep our prices as low as possible, we reserve the right to charge a 10% restocking fee on any change-of-mind return. This helps us cover shipping and re-certification costs and allows us to maintain our competitive pricing. The restocking fee never applies to items that arrive defective, damaged, or incorrect.

To start a return, contact us at info@metana.tech. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@metana.tech.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right. Every METANA device is covered by our warranty and verified through its MSID™ Digital Device Passport — if something isn't right, we'll repair, replace, or refund it at no cost to you.

Exceptions / Non-Returnable Items

Certain items cannot be returned:

• Devices with Activation Lock (Find My iPhone/Mac) still enabled
• Devices showing damage, water exposure, or signs of use that occurred after delivery
• Devices with a broken or removed MSID™ verification seal
• Software, digital products, and gift cards
  

Unfortunately, we also cannot accept change-of-mind returns on clearance or final-sale items. Please get in touch if you have questions about your specific item.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

14-Day Cooling-Off Period (UAE)

Notwithstanding the above, if your order is shipped within the UAE, you have the right to cancel or return your order within 14 days of delivery for any reason and without justification, in line with UAE consumer protection regulations. The same condition requirements apply: the device must be in the condition you received it, with all accessories and original packaging, along with the receipt or proof of purchase. No restocking fee applies to returns made within this 14-day period.

Refunds

We will notify you once we've received and inspected your return and let you know if the refund is approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please remember it can take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your return was approved, please contact us at info@metana.tech.