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Love-It-or-Return-It Guarantee
Our goal is for you to fall in love with your new device, and if that wasn't the case our team is happy to accept any return for any reason within 30 days of shipment. We will accept your device back and apply a refund usually within 1 business day. In order to keep our prices as low as possible, we reserve the right to charge a 10% restocking fee on any return. This helps us cover our shipping costs, and helps us maintain our incredible pricing.
HASSLE-FREE
30-Day Returns
If your device is having any functionality issues, you are still covered past the 30 days. We offer a 12-month METANA Warranty on all our devices. Physical damage, water damage, or similar issues will result in voiding your warranty. Please start your return below.
Easy Returns:
The easiest way to initiate your refund with us is through our return/warranty portal. Follow the link below and it will take you through the seamless process of either setting up a replacement/exchange order or a refund for the device.
Important Notes:
- If your device is returned without the original cable and adapter, a $10 fee per missing accessory may apply.
- To keep our prices affordable, our 30-day return policy covers defects in materials and workmanship only. Damage caused by misuse, accidents, or normal wear and tear is not covered.
INDUSTRY BEST
12-Month Metana Warranty
What's covered?
- Defects in materials or workmanship, hardware or software malfunctions under normal use
- Functional failures not caused by accidental damage or misuse
- If a covered issue is confirmed, we will repair your device, or replace it with a comparable Plug Certified device if repair is not possible.
- Transit damage must be reported within 48 hours of delivery.
What's not covered?
- Accidental damage (drops, cracks, liquid exposure)
- Normal wear and tear (cosmetic scratches, scuffs, etc.)
- Issues caused by third-party software
- Unauthorized repairs, modifications, or tampering
- Components or parts added after purchase
- Improper use, abuse, or failure to follow instructions, loss & Theft
EASY PROCESS
Start Your Claim
Important Notes:
- Returns must be securely packaged. Damage during return transit is not covered.
- This warranty applies only to the original purchaser and is non-transferable.
- Devices that have been opened, altered, or tampered with will void the warranty.
- All devices are inspected upon receipt before repair or replacement is approved.
METANA’s Unmatched 12-Month Warranty
Every Metana Certified device is backed by our 12-month limited warranty. If something isn’t working the way it should, we’ll take care of it. Our warranty covers hardware and software malfunctions that occur under normal use including issues such as battery failure, touch sensitivity problems, or other functional defects not caused by the user.